Help center
Frequently asked questions
Everything you need to know about FCAnalytics, from setup and features to billing and security.
Getting started
FCAnalytics is an analytics platform for online stores. It connects to your ecommerce platform and shows funnels, customer behavior, revenue, profit, product performance and marketing attribution in one dashboard.
WooCommerce, Shopify, Wix and BigCommerce. Magento, PrestaShop and Squarespace are on the roadmap.
About three minutes. Install the app from your platform’s marketplace, approve read-only access, and your history imports automatically.
No. FCAnalytics uses each platform’s official app integration, so there is nothing to paste into your theme.
Data and features
Net profit is revenue minus product costs, shipping, payment fees, refunds and ad spend. Costs come from your store, connected ad accounts and the product costs you enter or import.
First click, last click, linear and position-based. You can compare them side by side on the same orders.
Up to 24 months of orders, customers and products, depending on what your platform makes available.
Yes. Export any table to CSV, sync to Google Sheets, download PDF reports, or use the API on the Scale plan.
New orders, carts and visits appear within seconds. Ad-spend data from external platforms updates every hour.
Billing and plans
Yes. Every new account gets [14] days of full access with no credit card required.
Plans are based on the number of paid orders per month across your connected stores, not on seats or page views.
Yes, at any time from your account settings. Changes are prorated to the day.
Every paid plan has a [30]-day money-back guarantee. See our refund policy for details.
Security and privacy
FCAnalytics uses read-only access, encrypts data in transit and at rest, and runs on infrastructure with regular security reviews.
Never. Your store and customer data is used only to provide the service to you.
Yes. We act as a data processor for your store, offer a data processing agreement and support deletion and export requests.
Yes. Disconnect your store and request deletion from your account settings, or email support and we will remove it.
No questions match your search. Try another word or ask our team.
Still have questions?
Our team replies within one business day. Customers on Growth and Scale can also use live chat inside the app.
Start seeing where the money goes, today.
Free for [14] days. No credit card. Most stores have a full dashboard within the hour.