This policy is a starting template. Replace the bracketed details, such as [Company legal name] and [Registered address], and have it reviewed by a qualified lawyer before launch.
Who we are
FCAnalytics (“FCAnalytics”, “we”, “us”) is operated by [Company legal name], [Registered address]. This policy explains how we collect, use and protect personal data when you visit fcanalytics.com, create an account or connect an ecommerce store to our service.
Data we collect
We collect the following categories of data:
- Account data: your name, email address, company name, store URL and billing details.
- Store data: orders, products, customers, refunds and related records that you authorise us to read from your ecommerce platform.
- Marketing data: ad spend, campaign and email performance from tools you connect.
- Website usage data: pages visited, device and browser information, and cookies as described in our Cookie Policy.
- Communications: messages you send us through forms, email or live chat.
How we use your data
- To provide, maintain and improve the FCAnalytics service.
- To calculate analytics, reports and insights for your stores.
- To process payments and manage your subscription.
- To respond to support requests and send service messages.
- To send product news and articles, only where you have agreed, with an unsubscribe link in every email.
- To keep the service secure and prevent fraud or abuse.
Legal bases for processing
Where the GDPR or similar laws apply, we process personal data to perform our contract with you, on the basis of our legitimate interests in running and improving the service, to comply with legal obligations, and with your consent where required, for example for marketing emails and non-essential cookies.
Store customer data
When you connect a store, you remain the controller of your customers’ personal data and FCAnalytics acts as your processor. We process that data only to provide the service to you, under our Data Processing Agreement, and never sell it or use it to market to your customers.
Sharing your data
We share personal data only with trusted service providers that help us run FCAnalytics, such as hosting, payment processing, email delivery and customer support tools. Each provider is bound by a contract that protects your data. We may also disclose data where required by law.
International transfers
Your data may be processed outside your country. When we transfer personal data from the EEA, UK or Switzerland, we rely on adequacy decisions or Standard Contractual Clauses.
Data retention
We keep account and store data while your account is active. After you close your account, we delete or anonymise store data within [30] days and keep billing records only as long as required by law.
Security
We use read-only store access, encryption in transit (TLS) and at rest (AES-256), access controls and regular security reviews. No system is completely secure, but we work continuously to protect your information.
Your rights
Depending on where you live, you may have the right to access, correct, delete, restrict or export your personal data, and to object to certain processing. You can exercise these rights from your account settings or by emailing privacy@fcanalytics.com. You may also complain to your local data protection authority.
Children
FCAnalytics is a business service and is not directed at children under 16. We do not knowingly collect data from children.
Changes to this policy
We may update this policy from time to time. We will post the new version on this page and, for significant changes, notify account owners by email.
Contact
Questions about privacy? Email privacy@fcanalytics.com or write to [Company legal name], [Registered address].