This policy is a starting template. Replace the bracketed details, such as [Company legal name] and [Registered address], and have it reviewed by a qualified lawyer before launch.
Agreement to these terms
These Terms and Conditions (“Terms”) govern your use of the FCAnalytics website and service provided by [Company legal name]. By creating an account or using the service, you agree to these Terms on behalf of yourself and the business you represent.
The service
FCAnalytics provides analytics for ecommerce stores, including funnel, customer, revenue, profit, product and marketing reports. We may add, change or remove features to improve the service, and will give notice of material changes that reduce core functionality.
Accounts
You must provide accurate information, keep your login details secure and be responsible for all activity under your account. You must be at least 18 years old and authorised to connect the stores and accounts you link to FCAnalytics.
Free trial
New accounts may receive a free trial of [14] days. At the end of the trial you must choose a paid plan to keep using the service. We may change or end trial offers at any time.
Plans, billing and renewal
Paid plans are billed monthly or yearly in advance and renew automatically until cancelled. Prices are based on your plan’s order volume. Fees exclude taxes, which are added where required. If payment fails, we may suspend the account after reasonable notice.
Cancellation and refunds
You can cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period. Refunds are handled under our Refund Policy.
Acceptable use
You agree not to:
- use the service for unlawful purposes or in breach of your platform’s terms;
- attempt to access other customers’ data or disrupt the service;
- reverse engineer, resell or copy the service except as allowed by law;
- upload malicious code or data you do not have the right to share.
Your data
You keep all rights to your store data. You grant us a limited licence to process it only to provide and improve the service, as described in our Privacy Policy. You can export or delete your data at any time.
Intellectual property
FCAnalytics, its software, design and content are owned by [Company legal name] and protected by intellectual property laws. These Terms do not give you any rights to our trademarks or brand features.
Third-party services
The service connects to third-party platforms such as WooCommerce, Shopify, Wix, BigCommerce and advertising networks. Your use of those services is governed by their own terms, and we are not responsible for their availability or data accuracy.
Disclaimers
The service is provided “as is”. Analytics and insights are estimates based on the data available and are not financial, legal or tax advice. You are responsible for business decisions you make using the service.
Limitation of liability
To the maximum extent allowed by law, our total liability for any claim relating to the service is limited to the amount you paid us in the [12] months before the claim. We are not liable for indirect or consequential losses, such as lost profits or data.
Termination
We may suspend or terminate accounts that breach these Terms, with notice where reasonable. You may stop using the service at any time.
Governing law
These Terms are governed by the laws of [Jurisdiction], and disputes will be handled by the courts of [Jurisdiction], unless local consumer law requires otherwise.
Changes and contact
We may update these Terms and will notify account owners of material changes at least [30] days in advance. Questions? Email legal@fcanalytics.com.